UPDATE TO HOURS OF OPERATION: Due to the number of last minute cancellations and no-shows, I have made the decision to close the office on Saturdays. I will no longer be available for individual appointments on Saturdays. If you would like to host a spa party or have a group that would like to come into the clinic for services, these arrangements can still be made on Saturdays with advance notice and a non-refundable booking fee of $60.00. I apologize for any inconvenience that this may cause. I look forward to serving you.
Cancellation Policy We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
A 12 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 12 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. If a gift certificate was intended to be used for payment of services and a 12 hour advance cancellation notice is not given, the certificate will be voided.
No-shows Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. This amount must be paid prior to your next scheduled appointment. If you are a "no-show" and a gift certificate was intended to be used for payment of services it will be voided.
Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.